Are you ready for a breakthrough?

Eavesdropping with Experts:

Get Your Retail Revenue Breakthrough 

Retail experts sharing their genius, tips & resources to teach you to double your foot traffic and get your full price customers to buy big!

Owning a store is not easy, is it? 

It is so frustrating to be working so hard and feel like you just keep ending up where you started, right? 

Don’t you sometimes feel like you are pushing a rock up a hill? By yourself? 


It’s like you just need some good information from a mentor who has been there and succeeded. Wouldn’t you love some excellent advice and motivation from retail experts? 

REAL, PRACTICAL ideas that you could get results from pretty quickly. 

My name is Cathy Donovan Wagner and I have been in retail for over 25 years and have been in your exact position many times. I would have loved to receive knowledge from successful retailers. A client named me the RETAIL Maven because I am so passionate about sharing knowledge and resources that can help retailers like you succeed.

I Know Indie Retail isn't easy and I have partnered with SOMEONE ELSE WHO KNOWS THAT TOO!!

Welcome Roy Prevost, an international speaker, bestselling author and a customer service activist who has delivered more than 350 workshops teaching independent retailers how to thrive in the Big Box Retail World.

Roy & I are passionate about providing independent storeowners like you with up-to-date information and resources to help them thrive in today’s hyper competitive marketplace.

We were talking about how we have spoken to so many retailers and we keep hearing about how they want and NEED more people to come through their doors! AND buy full price and BUY big!

We go to many shows and hear lots of great speakers! We started talking about an event where retail experts could all come together and share their expertise and strategies.

It’s like you just need some good information from a mentor who has been there and succeeded

Wouldn’t you love some excellent advice and motivation from retail experts? 

REAL PRACTICAL ideas that you could get results from quickly….

That’s why it thrills me to announce:

Eavesdropping with Experts: 

Get Your Retail Revenue Breakthrough

Digital Download

What is it? Well, imagine you are at a coffee house and you overhear me ask, "What can a retailer to do to double their foot traffic and get their full priced customers to buy big?"

You whip your head around because that is PRECISELY what YOU WANT TO KNOW! You see people who you know are the biggest names in retail and they are discussing EXACTLY HOW TO SOLVE YOUR PROBLEM! Quick as lightening, you order your coffee and pull up a chair to listen in as they talk. It is obvious that they genuinely care about your success too! They offer suggestions and perspectives on things that hadn’t occurred to you. You leave knowing what specific actions you will take to create your breakthrough TODAY. 

The “Eavesdropping with Experts: Get Your Retail Revenue Breakthrough” digital download is a series of calls with professional retail experts and mentors – who make their living by helping store owners just like you breakthrough to the next level of business.  

Each was handpicked by us because of their specific retail genius and perspective. We will see that they represent all different areas of retail. We will be sitting down and sharing a cup of coffee with each one and asking them what they think retailers can easily and quickly do right now.  

The goal is to help you shift your perspective and raise your level of consciousness so that you actively create the business and life you want and to give you concrete, actionable activities that will help you move to the next revenue level in your business. 

When you sign up for this series, you get to access a collective brain trust of ideas to get you the breakthrough you want … and deserve. 

We purposefully chose professionals from a wide variety of backgrounds. We want to approach it from many different angles. With our private clients, we have learned that everyone has different strengths and weaknesses and we wanted to address as many as possible. 

As you sign up today, you can listen in as accomplished retail gurus discuss these areas: 

  • Inventory Planning 
  • Merchandising 
  • Cash Flow Management 
  • POS Systems 
  • Vendors and Manufacturers 
  • Local Social Media 
  • Staff Training 
  • Marketing 
  • Special Events 
  • And so much more 

Listen, we know that you love what you do. You love what you sell, but you never really learned how to “do” EVERYTHING that needs to be done to succeed in retail. Don’t let that keep you from the profit and lifestyle that you deserve.

Success means different things to different people. We never ever wanted to work Saturdays! We arranged our retail life to accommodate that. We always took a paycheck. Ok – almost always! We want that for you. The purpose of this whole event is to show you what is possible and to give you tools to get it! 

This is a powerful package of inspiration, ideas and extraordinary profitable insights that show you how to take the steps toward living the life you dreamed of when you first opened your store. READ THAT LAST SENTENCE AGAIN. Let it sink in. We completely understand where you are now. We know because we were there too! Cathy almost went bankrupt twice. Roy can't put a dollar amount on almost the mistakes he made. We want it to be easier for you. 

TAKE ADVANTAGE OF THESE EXPERTS! Just one idea can change the way you run your store. This is a tall order that we are promising you but we know you will get so much from this.

Eavesdropping with Experts: 

Get Your Retail Revenue Breakthrough 

Digital Download

This collection of retail experts and thought leaders would be worth much more than $1000 if you could see them in a single program. Instead, you get to listen in and be a fly on the wall from the comfort of your home or store – from your phone or computer.

Just one idea can generate a huge “A-HA” for you! That light bulb moment can help you remove a barrier to success and spark your breakthrough. We want that for you!

Now, it's time to meet our Retail Experts:

Cathy Wagner (Co-Host)

Breakthrough to More Profit Now! How to Finish the Year with More Cash in the Bank! 

Cathy Donovan Wagner is the founder of RETAILMavens, a company devoted to teaching independent and specialty retailers how to explode their profits, have more fun and get better sleep. 

Over the last three decades, Cathy has not only owned and operated three retail stores, she has consulted hundreds of retailers to not only increase their profits but add a work-life balance that they had never known before. Cathy knows there are many different aspects involved in running a store and she makes it her mission to help you give you what you need to succeed at all of them.

Cathy shows Independent Retails how to get more cash and keep more cash.

Roy Prevost(Co-Host)

How to recruit, retain, and inspire your team!

Roy Prevost is an entrepreneur, international speaker, futurist and a best selling author who forecasts trends in leadership and management in the 21st Century for independent retailers. He is unique in North America in the area of preparing independent retailers for the upcoming generation of millennials and the Z generation. 

Roy owned a retail store for 5 years and made every mistake in the book and finally sold it to his brother. He then went on a journey to learn how successful independent retailers thrive in a hyper competitive world. 

With over 25 years of experience in all facets of management and leadership , Roy is a seasoned professional who has delivered more than 350 workshops on customer service and how to create an environment of trust, openness and contribution within your retail business. 

Roy delivers real stories from the real world with real solutions.

roy prevost

Scott Smith

The Wealthy Retailer

Scott, is the Director of Operations for Management One Ltd, is that person Warren Buffet describes as a genuine person filled with passion, vision, and heart. Having worked with retailers for over 25 years, on the sales floor through all levels of retail management, operations, and marketing, Scott's passion for providing Management One™ planning to Independent Specialty Retailers in Canada changed the course and vision of the company he previously led. 

Having worked with numerous retail businesses, Scott has a wealth of knowledge and experience with startup project management, inventory control strategies, marketing and social media programs, as well as being an industry leader in utilizing retail technology specific to the retail environment. Gaining many years of experience with top performing independent retailers. 

Now he brings that passion and vision worldwide, as a part of the Management One™ leadership team.

Paul Duncan

Keep the Store Open When the Lights are Off

Paul dove into e-commerce in the mid-90’s as manager of development for CTR. RDi, founded in 2002, has afforded Paul the opportunity to continue that path presidingover 800 e-commerce projects involving website production and integration to multiple POS systems on fifty different web platforms including the most popular ones of the day. 

RDi has provided its e-commerce products and services to virtually every size of retailer from the single store boutique to international high profile brand names. As well they have covered almost every retail niche; i.e. non-profits, outdoor, kitchen, toys, fashion, skate and surf and many, many others. 

Paul’s depth of experience and knowledge have made him a sought after speaker at both retailer and partner conferences around the country. He is up on the latest trends and happy to share his knowledge to help retailers understand how to make the most of e-commerce. 

Barbara Crowhurst

Retailers ...You have total control of Your Success! Kick Start Your Results. 

She is a writer, international speaker, renowned store designer, sales trainer and director of Retail Makeover website design services exclusively for retailers. 

Her comprehensive and detailed approach to retail comes from years of working in the retail industry. Her career has taken her from working with some of the largest corporate retailers in North America to consulting with thousands of independent retail specialty stores. 

Are you are a Retailer who is facing real problems and wants to increase store sales and profitability? Barbara guarantees her advice and direction. 

Bob Negen

The Foot Traffic Formula

It didn’t take long for him to realize that his passion for his product was not enough to make him profitable and he then spent the next twenty years learning how to be a successful merchant. He made more mistakes than you can shake a stick at, but manage to survive and earn the status of “battle tested retail veteran”. 

In 1999 he and his wife Susan founded WhizBang! Training to help independent retailers thrive in today’s super-competitive market. Bob says “no matter what you sell the secret to success is to give your customers the kind of experience that makes your business memorable and parlaying that first experience into a highly profitable long-term relationship”. 

Bob and his wife Susan are recognized as leading retail experts, are the creators of both the acclaimed Retail Mastery System and the new, state of the art, on-line retail sales training platform, The Retail Sales Academy. Bob is a well know retail keynote speaker and trainer and has given over a 1000 speeches in 50 different retail industries. 

bob negen

Mark Ryski

What All Retailers Need To Grow Their Business

mark ryski

Mark Ryski is author of Conversion: The Last Great Retail Metric and When Retail Customers Count. He is also the CEO & Founder of HeadCount Corporation, the leading authority on retail traffic and customer conversion analysis. Mark has worked in and around the retail industry for nearly 30 years. From part-time sales clerk to marketing director for a national chain, he approaches the area of traffic and conversion analysis from a retail insider’s perspective. 

Since founding HeadCount in 1994 Mark has worked with retailers of all sizes, from independent merchants to large chains including GameStop, adidas, Yankee Candle, Justice, Barneys New York, Staples and many others. HeadCount helps retailers measure traffic and conversion rates in their stores, identify where opportunities are being missed and then coaches store managers/operators on how to covert more of the shoppers into buyers. Getting traffic in the door is certainly important, but if you don’t convert these visitors into buyers, results won’t improve. 

As part of the Eavesdropping with Experts virtual conference, Mark will share why every retailer needs traffic & conversion insights to grow their business.

Nicole Leinbach Reyhle

3 Steps to Red Carpet Customer Service

Nicole Leinbach Reyhle is the Founder and Publisher of Retail Minded, a publication committed to supporting independent retailers through news, education and support, as well as the Co-Founder of the Independent Retailer Conference. Recognized for her expertise in independent retail, Reyhle has published thousands of articles about small business and is the Author of the book “Retail 101: The Guide to Managing and Marketing Your Retail Business” from McGraw-Hill. 

Additionally, Reyhle has been the Spokesperson for Small Business Saturday from American Express since 2014 and has served as a Spokesperson for, as well, which she also writes regularly for. You can find her insight shared in a variety of retail publications that include Gift Shop, Museums & More, Independent Retailer and many others – as well as Reyhle has been featured on various other media outlets that include The Today Show, Forbes and more. Finally, as a small business owner herself, Reyhle can relate firsthand to the challenges and rewards of running a small business.

nicole reyle

David Salisbury

The Cloud and How it will Affect Your Independent Retail Business

david salisbury

David Salisbury has over 25 years of technology industry leadership with Star Micronics Corporation. With a keen understanding of industry trends and a knack for finding the next big thing, David has been leading Star’s growth and innovation in the world of POS. Now resident at Plug and Play Tech Center in Sunnyvale, California, David shares his passion for technology by mentoring start-ups and engaging the community as a speaker. 

What do you like best about your position: 

“Good technology has been linked to great art. It's great to dream, but it's even better to see a dream realized that is irrespective of personal or professional success. The time to dream, innovate and deliver has never been better. Brick and mortar businesses are facing some of their biggest challenges (both external and internal) yet the rate of change is astonishing. How could anyone not be happy to be engaged right now.” 

David was born in New Zealand but has since circled the globe residing in Hong Kong and Australia before landing in his current home in the US. Outside of work, David loves any sport where technology and adrenaline are combined.

Zoë Sadler

The Power of Pinterest

Zoë Sadler loves typography, dogs and shopping local. As a SnapRetail’s Community Manager, she helps thousands of independent retailers and small business owners maximize their presence online. 

After graduating from Point Park University with degrees in both advertising and digital media, she broke into the industry with her creative flair and love of design. 

As an expert in social media marketing, email marketing, search engine optimization, and website design, she’s spoken at international and national conferences. 

In her free time she’s a prolific Instagramer and hopes to one day finish turning her handwriting into a font.

zoe sadler

J. Lombardi

How to Market to Customers so You’re Not Just Another Email

j lombardi

J. Lombardi, the Princess of Point and National Sales Manager at Soft Intelligence, has been a presence in the retail technology industry for over 26 years (she started working when she was 12). :) Ms. Lombardi has helped hundreds of retailer automate their business while getting a return on their technology investment year after year. 

A popular writer and speaker, (just) J. has spoken at a number of trade shows including ASD Market in Las Vegas, ANLA’s Management Clinic, OFA / Cultivate, ProGreen, and many others. The long-time technology writer for Today’s Garden Center magazine, J. also does educational seminars including multiple sessions helping retailers understand the transition to Smart Chip credit cards (EMV). 

J. is very proud of the company she represents. Among other honors, Soft Intelligence was been selected as one of the Top 10 POS Solutions Providers for 2015 by Retail CIO Outlook. Whether you’re looking for speed at checkout, omni-channel retailing, driving additional traffic to your store or just managing your inventory, J. is a great resource. J. can be reached via email at

Crystal Vilkaitis

Selling on Social: How Crystal Vilkaitis helped one retailer beat their 2015 sales in 6 months 

Crystal Vilkaitis is the owner of Crystal Media, a company that teaches social media to independent retailers to help them save time, gain confidence and increase local exposure, foot traffic and sales. 

Crystal started Social Edge, an online membership group exclusive to retailers looking to gain an edge over competition using social media, in 2012. The platform has educated and provided resources to hundreds of retailers who need direct access to what’s important and relevant when it comes to marketing their store and products online. 

When retailers implement what they learn from Crystal, they see results like highest sales day in the store’s 13-year history, busiest event in the store’s 12-year history, a 75+% increase in profit from the previous year.

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